Shipping and Returns
All orders are shipped by Canada Post (and local postal services to other countries). Expedited postal service with a tracking number is provided for shipments within Canada at a flat rate of $8.00. Air mail with a tracking number is provided for shipments to the United States at a flat rate of $10.00. International orders are shipped by Small Parcel Air at a cost of $15.00. Please note that FREE shipping is provided on ALL orders valued over $120.00 (before taxes and shipping).
Tail Wags ships all orders within 24 hours of receipt of payment. Customers who require express delivery before a specific date should contact Tail Wags for additional shipping options and charges.
Tail Wags accepts returns within 15 days of delivery for a full refund. We'll also pay the return shipping cost if the return is a result of our error. Please email us at firstname.lastname@example.org for return instructions. We cannot accept returns of items that show obvious signs of use. All helmet covers must be returned in their original condition with the original hang tag still attached.